Truck-Up4Sale.com Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Truck-Up4Sale.com for your trailer, truck, and equipment needs. We understand that sometimes returns and refunds are necessary, and we want to make this process as smooth as possible for you. Please read our policy below to understand our guidelines for returns and refunds.

Returns

If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You may return the item within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at support@truck-up4sale.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund or exchange within 5 business days. Please note that the original shipping charges are non-refundable.

If the item you received was damaged during shipping or is defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

Please note that it may take some time for your refund to be reflected on your credit card statement, depending on your bank or credit card company’s processing time.

Exchanges

If you would like to exchange your item for a different model or size, please contact our customer service team at support@truck-up4sale.com. We will guide you through the exchange process and provide you with any necessary instructions. Please note that the availability of the desired item for exchange is subject to stock availability.

If there is a price difference between the original item and the one you wish to exchange it for, we will either refund the difference or charge you the additional amount, depending on the circumstances.

Shipping and Delivery

Truck-Up4Sale.com offers worldwide shipping and delivery for all our products. Whether you are located in Europe or any other part of the world, we will ensure that your order reaches you in a timely and secure manner.

We work with reliable shipping partners to deliver your trailers, trucks, food trucks, motorcycle trailers, horse trailers, car trailers, camping trailers, golf carts, poultry equipment, farm equipment, and more. The shipping cost and estimated delivery time will be calculated at the checkout based on your location and the size of the item.

Once your order is shipped, we will provide you with a tracking number, so you can easily monitor the progress of your delivery. If you have any questions or concerns regarding the shipping process, please don’t hesitate to contact our customer service team.

For international orders, please note that you may be responsible for any customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are beyond our control and are the responsibility of the buyer.

If you have any further questions or need assistance with returns, refunds, or shipping, please reach out to our dedicated customer service team at support@truck-up4sale.com. We are here to help and ensure your satisfaction with every purchase.

Thank you for choosing Truck-Up4Sale.com. We appreciate your business and look forward to serving you again in the future.